PagoPA
ServiziPagoPA – Service description
Student fees will only be paid through PagoPA, the new system launched by Agenzia per l’Italia Digitale (AgiD) to facilitate payments to bodies of the Italian Public Administration.
PagoPA allows you to keep track of your payments on your personal page on ESSE3 as soon as each transaction is executed: this means that you can check the status of your payment at any time.
Why choose PagoPA?
Through PagoPA:
- you can pay online via home-banking or the smartphone app, or in person at a bank, tobacco shop, etc.;
- you can pay using your preferred payment method (credit card, bank transfer, etc.);
- you can choose the bank; See the list of the available PSPs - Prestatori dei Servizi di Pagamento.
- you can pay h24
- you get immediate confirmation of payment; if any charges apply for your transaction, these will be made known to you immediately;
- The security of payments and personal data is guaranteed through standard protection protocols.
Choose between two payment options (by clicking on the relevant button):
- Paga con PagoPA if you intend to pay online --> See the TUTORIAL
- Stampa Avviso per PagoPA if you prefer to print out a payment notice and then pay offline at a bank or at one of the designated payment points.
WHAT'S NEXT
- PagoPA is the only system for making payments to the University. This means that students are no longer be able to download and print MAV payment forms.
- In any case, students will still be able to pay using the MAV system if the MAV form in question was downloaded and printed before 31 January 2020.
GLOSSARY
Payment notice (Avviso di Pagamento: The Avviso di Pagamento includes all the information you need to make a payment for a service provided by a body of the Italian Public Administration.
The PagoPA payment notice contains the following codes that allow you to pay using the PagoPA system:
- Payment notice code (IUV - Codice Avviso di Pagamento);
- Barcode
- QR code
- CBILL code (for bank payment services).
Payment notice code (Codice Avviso di Pagamento): this code, made up of 18 digits including the IUV code, is contained in the PagoPA payment notice, the document to be used when making payments via PagoPA.
IUV code (Identificativo Unico di Pagamento: a IUV code is issued for each payment requested by the Public Administration. IUV codes allow Public Administration bodies to match each payment received with the exact reason for the corresponding payment.
Payment Centre (SPC - Nodo dei Pagamenti): a technological platform that enables the Italian Public Administration and the PSPs to connect with each other.
PagoPA: is the new standard system for making payments to Italian Public Administration bodies via authorised payment points, or PSPs (Prestatori di Servizi di Pagamento - Payment Service Providers). Payments can be made directly through the website or the smartphone app of each body of the Italian Public Administration, or through specific payment points/PSPs such as bank branches, home-banking services, ATMs, SISAL, Lottomatica and Banca 5 points, and post offices.
Payment Service Providers (PSPs - Prestatori di Servizi di Pagamento): PSPs like banks or post offices are the authorised payment points for the Public Administration in the PagoPA system. PSPs join PagoPA on a voluntary basis and provide their services to citizens and companies.
Electronic Payment Receipt (RT - Ricevuta telematica): this is a confirmation of payment, which is issued by the PSP to the user requesting the payment as soon as this is made, as well as to the body of the Public Administration receiving the payment.
SPID: SPID, the Digital Identity Public System, allows citizens and companies to access the online services of Public Administrations with a single Digital Identity.
Where to find further information:
FAQ
- PagoPA is the new standard system for making payments to Italian Public Administration bodies via authorised payment points, or PSPs (Prestatori di Servizi di Pagamento - Payment Service Providers). Payments can be made directly through the website or the smartphone app of each body of the Italian Public Administration, or through specific payment points/PSPs such as bank branches, home-banking services, ATMs, SISAL, Lottomatica and Banca 5 points.
- Yes, but you will need to go to your bank in person. Just print out the PagoPA payment notice which includes the barcode/QR code and take it to your bank, which will need it in order to make the payment.
- When paying by credit, debit or prepaid card, it is possible to check which payment methods are available and see the amount of the fees charged by each PSP.
Payment by credit, debit or prepaid card is allowed even if your bank is not an authorised PSP. Please note, however, that your card company must be one of those supported by the system (e.g. Mastercard, VISA, etc.): if so, select a PSP (this must be one of the PagoPA payment points supporting payments with your credit card). The system will display the fee that the PSP will charge you for executing the payment transaction, while for the use of the credit card the contractual conditions that you have agreed with the issuing bank or credit card company shall apply.
Finally, before proceeding with the payment make sure that your credit card is enabled for online payment, and that the limit of your card is compatible with the amount to be paid.
- MAV payment forms can only be used until 31 January 2020. After that date it will only be possible to pay via PagoPA.
When making a payment, please note that it can take up to 24 hours for the confirmation email to be sent to you. If after this time you have still not received your confirmation email, please check:
- that your mailbox is not full;
- that the message is not in your spam folder.
- No. You cannot enter a Certified Email address (PEC) when making a payment via PagoPA, because the system is unable to support and send PEC emails.
- If you decide to interrupt or abandon the payment procedure before you have completed it, you will receive an email notifying you of a failed transaction;
- if the payment is not performed correctly due to a technical problem, the system will display an error message inviting you to try again later.
- If the payment procedure has not been completed due to a technical problem, the system will display an error message inviting you to try again later.
If, on the other hand, the procedure has been completed but the transaction cannot be performed (e.g. due to lack of availability on your credit card):
- a message will appear informing you of the failed transaction;
- you will receive an electronic payment receipt (RT - Ricevuta Telematica) by email, with the statement “PAGAMENTO NON ESEGUITO” (payment declined). This receipt will not be regarded as proof of payment.
If you do not complete the procedure in time, if your internet disconnects, or if you decide to change your payment method after you have already selected one, you will not be able to click on the “Paga online” (Pay Online) and “Avviso di pagamento” (Payment Notice) buttons for about 60 minutes.
- That simply cannot happen with PagoPA. Thanks to the codes included in the PagoPA payment notice, the system displays the actual amount to be paid and automatically starts the payment procedure, without you needing to enter other codes or amounts. To put it short, there’s no room for mistakes!
- No. This is sent automatically to you when the payment request is accepted by the Payment Centre (Nodo dei Pagamenti). At that moment no charge is made. Later, if you complete the procedure, you will receive another email in which you will be notified that the payment has been successful.
- Just go to one of the authorised banks or PSPs (e.g. a tobacco shop in which the Sisal Pay or Lottomatica service is provided). Please always specify that you intend to pay via PagoPA.